5GE by AT&T: Compensation for Misled Customers


Thank you for submitting your information!

An attorney from Wilshire Law Firm will be reaching out to you soon via email.

5GE Legal Action: Frequently Asked Questions

What is this legal action?

By filling out our questionnaire, you are expressing your interest in joining a mass arbitration against AT&T for its misleading “5GE” marketing practices. This mass arbitration is brought on behalf of many eligible AT&T account holders. Arbitration is a less formal type of dispute resolution that allows the parties involved to resolve their conflicts outside of the courts. Arbitration tends to be a faster way to resolve a dispute than a traditional lawsuit using the courts. Instead of a decision being made by a judge or jury, it is made by a neutral arbitrator.

Our attorneys at Wilshire Law Firm will gather and present evidence to the arbitrator to show that AT&T misled its customers into believing that they were receiving 5G network connectivity on their cellular devices. In reality, 5GE is comparable to 4G LTE and it is not 5G service.

How much money will I receive if I join the mass arbitration?

There is no way to determine in advance how much money each plaintiff will receive. This is subject to many factors, including the decision of the arbitrator. Our legal team will strive for the highest level of compensation, and if and when a settlement is offered, we will contact you to inform you of your options.

When will I hear from my attorney about my case?

After you fill out the questionnaire, our lawyers at Wilshire Law Firm will evaluate your eligibility for this legal action and reach out to you via email. Once your case has been filed, your attorney will continue to send you periodic updates. It may take days or weeks before you hear from us again. This is normal due to the usual timeline of these types of cases, and reasonable in light of shutdowns in various industries resulting from COVID-19.

Your attorney will update you when they need additional information or participation from you, or when a settlement has been offered. All communications from our firm will take place through a secure online portal, which will alert you via email when you have received a message from our team.

Do I have to provide a screenshot of the 5GE symbol on my phone?

Providing a screenshot of the 5GE symbol on your phone can significantly strengthen your case. While it is possible to join the legal action without it, we highly recommend providing a screenshot.

Will I have to pay out-of-pocket for my legal fees?

No. Wilshire Law Firm operates on a contingency-fee basis. This means that your attorneys will only get paid if a settlement agreement is reached in your case. You will never have to pay any out-of-pocket fees or costs. If no settlement agreement is reached, you owe us nothing!

The information on this website is for general information purposes only. Nothing on this site should be taken as legal advice for any individual case or situation. This information is not intended to create, and receipt or viewing does not constitute, an attorney-client relationship.

Who We Are

Wilshire Law Firm is an award-winning personal injury, employment, aviation, and class action law firm that has been serving clients for nearly 15 years. Our team of more than 200 professionals is ready to serve you!

Our Attorneys

Our experienced lawyers have received numerous prestigious awards and accolades for their legal excellence and dedicated client service. We even have attorneys who are named among the top 1% of lawyers nationwide.

Proven Results

Our law firm has helped thousands of clients, recovering more than $900 million in verdicts and settlements on their behalf. We have a reputation for winning even the most difficult and complex cases!

Who We Are

Wilshire Law Firm provides high-quality, client-focused legal representation in the areas of personal injury, employment, aviation, and class action law. We serve individuals throughout the state of Texas and throughout the United States.

Our Attorneys

Our award-winning Texas lawyers have been recognized at a national level with membership in elite groups like the American Board of Trial Advocates and the “Nation’s Top One Percent” by the National Association of Distinguished Counsel.

Proven Results

We have a proven record of securing top-value case results for clients. In fact, and our lawyers have been recognized by TopVerdict.com for obtaining some of the largest settlements and verdicts in the nation.