5GE by AT&T: Compensation for Misled Customers


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5GE Legal Action: Frequently Asked Questions

What is this legal action?

By filling out our questionnaire, you are expressing your interest in joining a mass arbitration against AT&T for its misleading “5GE” marketing practices. An “arbitration” is a less formal type of dispute resolution that allows the parties involved to resolve their conflict outside of the courts. Instead of a decision being made by a judge and jury, it is made by a neutral arbitrator. A “mass arbitration” is an arbitration that involves a large number of plaintiffs, which in this case includes many eligible AT&T account holders. Arbitration tends to be a faster way to resolve a dispute than a traditional lawsuit using the courts.

In this mass arbitration, our attorneys at Wilshire Law Firm will gather and present evidence to the arbitrator to show that AT&T misled plaintiffs into believing that they were receiving “5G” network connectivity on their cellular devices. In reality, 5GE is comparable to 4G LTE and is not 5G service.

How much money will I receive if I join the mass arbitration?

There is no way to determine in advance how much money each plaintiff will receive. This is subject to many factors, including the decision of the arbitrator. Our legal team will strive for the highest level of compensation, and if and when a settlement is offered, we will contact you to inform you of your options.

When will I hear from you about this case?

Once you fill out the questionnaire, we will evaluate your eligibility for this legal action and reach out to you via email. Once your case has been filed, we will continue to send you periodic updates through email. It may take days or weeks before you hear from us again. This is normal due to the usual timeline of these types of cases, and reasonable in light of shutdowns in various industries resulting from COVID-19. We will update you when we need additional information from you, when we need you to participate in specific aspects of your case, and once a settlement has been offered.

Do I have to provide a screenshot of the 5GE symbol on my phone?

Providing a screenshot of the 5GE symbol on your phone can significantly strengthen your case. While it is possible to join the legal action without it, we highly recommend providing a screenshot.

Will I have to pay out-of-pocket for my legal fees?

No. Wilshire Law Firm operates on a contingency-fee basis. This means that your attorneys will only get paid if a settlement agreement is reached in your case. You will never have to pay any out-of-pocket fees or costs. If no settlement agreement is reached, you owe us nothing!

The information on this website is for general information purposes only. Nothing on this site should be taken as legal advice for any individual case or situation. This information is not intended to create, and receipt or viewing does not constitute, an attorney-client relationship.

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